Santé Québec is taking action to correct a recent administrative error that mistakenly reassigned many long‑standing home‑care clients to unfamiliar, interchangeable workers.
The swap triggered complaints from social‑economy home‑care agencies and caused distress among the beneficiaries who rely on consistent aides. The ministry is now restoring the original assignments.
The mistake resulted from costly administrative oversights, prompting backlash from community agencies and clients throughout the province.