The MTA New York City Transit announced that its investigation into two recent violent altercations involving EAGLE fare‑enforcement agents on city buses is slated to conclude early November 2026.
The review, overseen by Demetrius Crichlow, focuses on the incidents in which agents and riders engaged in physical confrontations.
Those clashes have prompted some elected officials to urge the agency to stop using the fare‑enforcement teams.
The EAGLE program places fare‑enforcement agents on buses, a practice that has drawn criticism following forceful encounters with passengers.