On September 18, 2026, the Metropolitan Transportation Authority’s appeal to keep subway token booths locked and unmanned when a scheduled station agent is absent was turned down at the Coney Island station in New York City.
The MTA had asked for a change to existing rules that require token booths to be staffed at all times. The proposed amendment would have allowed booths to remain unattended during periods when the assigned agent is on sick leave or on vacation, leaving the booths secured but without personnel on site.
Under the current policy, each token booth must have an agent present to assist riders, sell tickets, and address emergencies. The agency’s request sought to create an exception for short‑term absences, arguing that the booths could stay locked while still providing a level of security.
The denial of the request means that the present staffing requirement remains in force at Coney Island and any other stations where similar changes might have been considered. The decision upholds the standard that a station agent must be physically present at the booth during all operating hours, regardless of temporary staff shortages.
The MTA’s proposal was part of a broader review of station‑agent duties and resource allocation. While the agency has not disclosed further details about the review, officials indicated that the existing staffing model will continue to guide operations until any future policy adjustments are approved through the appropriate channels.
By rejecting the request, city officials maintain the status quo for token‑booth staffing, ensuring that agents remain on site to assist passengers and manage station functions without interruption.