Philadelphia International Airport received the lowest overall passenger satisfaction score among large U.S. airports in JD Power's latest annual survey, marking the sixth straight year the facility has ranked at the bottom. The airport earned a score of 596 out of a possible 1,000 points, while the highest‑scoring large airport, Tampa International, posted a 718.
JD Power conducts yearly assessments of medium, large and mega‑size airports across the United States. Each airport is evaluated on a 1,000‑point scale that reflects various aspects of the passenger experience, including terminal cleanliness, staff courtesy, security efficiency and overall convenience. The results are compiled into a national ranking that highlights the relative performance of each facility.
The 2026 survey results confirm that Philadelphia International has remained in the last position for six consecutive years. The consistency of this placement suggests a persistent gap between the airport's passenger experience and the expectations measured by JD Power's criteria. No other large airport has matched the same duration of bottom‑ranking status in the survey's history.
Tampa International Airport, the top‑ranked large airport in the current cycle, achieved a score of 718, indicating a notable lead over Philadelphia International. The disparity between the two scores underscores the range of passenger satisfaction levels across major hubs. JD Power's findings provide a benchmark for airports seeking to improve service quality and may influence future operational and strategic decisions at the facilities evaluated.
The release of the survey data on September 16, 2026, adds to a growing body of performance metrics that airlines, travelers and airport authorities monitor. While the rankings reflect passenger perceptions captured during the survey period, they also serve as a reference point for stakeholders assessing the competitive landscape of U.S. air travel infrastructure.